Refund Policy

We know every penny counts

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100% money-back guarantee in design projects

Our crowdsourced design projects are protected by our 100% money-back guarantee.

If you’re not satisfied with the results of your Custom Logo Design plan, Unique Business Name plan, or Product Design project, simply reach out to our support team and let us know within 30 days of the end of your project. We’ll return all of your money - the project award, our fees - the whole shebang.

100% money-back guarantee in naming and tagline projects

Naming and tagline projects on DesignLab are protected by our 100 Name/Tagline Guarantee.

There’s no risk - you can request a full refund if you receive fewer than 100 entries and don't have one you love. Just contact our support team within 30 days of the end of your project. If you haven’t received 100 names and ask us to honor the guarantee, we’ll return all of your money - our fees, the project award, every penny!

You can opt out - and here's why many clients do so

 

Many clients opt to waive their right to a refund by 'Assuring' their project. By choosing to assure a client promises that they are committed to their project and will award a creative no matter what.

Assuring is absolutely free. It motivates more creatives to participate and results in more and often, better quality designs and names. And, it’s always the client’s choice.

You can 'Assure' your project when you post it, or at any time after you post it.

 

We want every client to feel comfortable with our easy and risk-free process. If you have any questions about our guarantees, feel free to contact our support team.